With us you can free your IT department from support activities. focusing it on projects of greater value for your company. our technical support solutions are scalable and reliable.

• The best customer service concept.
• Always attentive to user needs.
• Always reachable multichannel contact.
• Always monitoring critical business processes.
• Take remote control of workstations.
• Monthly and personalized statistics report.
• Inventory taking and asset tracking.
• High levels of efficiency in meeting the agreed SLAs.
• Web access to monitor the levels of compliance with SLAs.
• Training for end users on recurring incidents.

Focused Technical Support: It helps users on all electronic device and Microsoft Office topics. We're committed to end-to-end IT problem management for your business users – even if it means calling the manufacturer/vendor to fix their technical issues.

On-site Help Desk: A technical support engineer will be in your office (during office hours) to provide fast, practical help to business users. We escalate your issues for fast and efficient resolution of technical issues. Behind the engineers on site, we have a whole team that allows us to guarantee answers. Anticipate the different technical needs.

No Waiting List: Do not wait any longer for the arrival of your technician, get quick access to the best engineers who will give quick and efficient resolution to your technical problems.

Remote Help Desk (Office Hours): With us you can have support after your usual hours. a remote support plan can solve many of your needs. On-site emergency support (Office hours): An on-site technician is dispatched when your problems cannot be resolved using the remote connection, phone, or email.

Extended Hours on Site: In an emergency or high workflow, it may require additional hours of an engineer on site. We can create an action plan that suits your operational and financial needs.

Remote Service after office hours as well as 365x24x7 support: When your business requires it, we can provide immediate solutions and responses, bringing computer peace to your business.